Policies – elago




Domestic Shipping

Thank you for choosing elago—we couldn’t do it without you! 

Most orders are shipped directly from our warehouse in California on the same day the order is placed. Orders must be received and payments cleared before 12 PM PST for same day shipping(exclusion may apply). Once your order has shipped you will receive an email confirmation with tracking information. Note that free shipping is also available for orders over $25 (US continental only). 

Business days are Monday-Friday, excluding United States federal holidays.

We kindly ask that you anticipate 3-5 business days for standard shipping. 

We do our very best to get your orders out of our warehouse and into your hands in the least amount of time possible!

Please make sure shipping information is in English to ensure a smooth and accurate delivery.

Our available shipping options are listed below:


First Class Package

Priority Mail


UPS 2nd Day Air®

UPS 3 Day Select®

UPS Next Day Air Saver®

UPS® Ground


Shipping fee includes handling fee and varies depending on shipping options, delivery address, and package weight. Shipping rates are determined by USPS and UPS.

International Shipping

We do ship outside the U.S. for orders placed at elago.com.  

We are prepared to sell to customers in:

Afghanistan, Åland Islands, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Côte d’Ivoire, Croatia, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard & McDonald Islands, Honduras, Hong Kong SAR China, Hungary, Iceland, Indonesia, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR China, North Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, Niue, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Puerto Rico, Qatar, Réunion, Romania, Russia, Rwanda, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Pierre & Miquelon, St. Vincent & Grenadines, Samoa, San Marino, São Tomé & Príncipe, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, Sri Lanka, Spain, Suriname, Svalbard & Jan Mayen, Eswatini, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, U.S. Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, British Virgin Islands, U.S. Virgin Islands, Western Sahara, Wallis & Futuna, Yemen, Zambia, India, Kuwait, Saudi Arabia, South Korea, Brunei

International shipments are subject to customs taxes and duty fees. Options to upgrade your shipping method for faster delivery are available at checkout. Actual transit time may vary depending on the method of shipment.

Shipping options vary by country of delivery, and the shipping fee includes handling fee and depends on shipping options, delivery address, and package weight. 

Shipping rates are determined by USPS, UPS, and DHL. Tracking information is provided by email for all orders when the order is shipped.

Rest of the world





CJ with a flat rate of $3




General Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Refunds will be processed within 7 business days after we receive your return. Purchases made outside of elago.com are not subject to these policies. Please check the exceptions below. Must include a valid original purchase order number from elago.com. Purchases made outside of elago.com are not subject to these policies.

Your item must be in the same condition that you received it, unworn or unused, without any missing contents, and in its original packaging to be eligible for a return. You’ll also need the receipt or proof of purchase. Returned products not in their original packaging with missing contents are subject to a minimum $5 USD restocking fee. Return shipping is at the buyer's cost unless stated otherwise by our support team.Customers will be given a Product Refund—shipping & handling fees will NOT be refunded.

To start a return, you can contact us at cs@elago.com. Please note that returns will need to be sent to the following address: 1630 Faraday Avenue, STE 100, Carlsbad California 92008, United States

If your return is accepted, instructions on how and where to send your package will be provided by the customer service team. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at cs@elago.com.



The following items are not returnable:

Non-defective Bluetooth Headsets, Headphones, Earphones, and all applicable accessories due to hygiene issues.


Inquiries Regarding Your Order

If your order is missing a product, contains a damaged item, or has other concerns, please contact at cs@elago.com. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.